Dragonbet Casino Privacy Policy

At Dragonbet Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at https://dragonbet.co.uk/. We encourage you to read this document carefully so you understand your rights and our obligations as a data controller. By using our platform, you acknowledge the practices described here.

Who We Are

Here at DragonBet Casino, we operate as Dragonbet LTD, a company incorporated in England and Wales under company number 15718764, with our registered office at 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA. We are licensed and regulated in Great Britain by the Gambling Commission under account number 64908. We also hold a remote bookmaker's licence in Ireland under licence number 1022506. You can verify our credentials directly through the UK Gambling Commission public register for Dragonbet at any time.

Information We Collect

At Dragonbet, we may collect the following categories of personal information when you register, use our services, or contact our support team:

• Identity data — your full name, date of birth, and government-issued identification documents required for age and identity verification
• Contact data — your email address, phone number, and home address
• Financial data — payment method details including Visa, Mastercard, Maestro, Apple Pay, and bank transfer information used for deposits and withdrawals
• Account data — your Dragonbet casino login credentials, account preferences, and transaction history
• Technical data — IP address, browser type, device information, and cookies collected during your sessions
• Usage data — your betting and gaming activity, the features you access, and how you interact with our platform
• Communications data — records of your correspondence with our support team via live chat or at customersupport@dragonbet.co.uk

How We Use Your Information

We at DragonBet use your personal data for a number of legitimate purposes, including:

• To create and manage your account, enabling you to access our Dragonbet casino login securely
• To verify your identity and age before you are permitted to place any bets or access any games, as required under our UKGC licence
• To process your deposits and withdrawals within our stated timelines, typically 2–5 working days for card and bank transfers
• To fulfil our responsible gambling obligations, including monitoring for problem gambling behaviour and applying self-exclusion or deposit limits
• To notify you about Dragonbet promotions, Dragonbet free spins offers, and the Slots Club programme — where you have opted in to receive marketing communications
• To comply with applicable legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To improve our website, mobile app for iOS and Android, and overall user experience
• To investigate disputes, detect fraud, and protect the security of our platform

Legal Basis for Processing

Our DragonBet platform relies on the following legal bases when processing your personal data:

• Contractual necessity — processing required to fulfil our agreement with you as a registered player
• Legal obligation — processing required to comply with regulatory requirements under our Gambling Commission licence and UK law
• Legitimate interests — processing to prevent fraud, improve our services, and ensure platform security
• Consent — processing for marketing communications, where you have explicitly opted in

Cookies and Tracking Technologies

At Dragonbet, we use cookies and similar tracking technologies to enhance your experience when you visit our website or use the Dragonbet app. Cookies allow us to remember your preferences, analyse traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform. By continuing to use our services, you consent to our use of cookies as described in this policy.

Sharing Your Information

We do not sell your personal data. However, we may share it with selected third parties where necessary:

• Game providers — including Pragmatic Play, NetEnt, Red Tiger, Relax Gaming, Blueprint Gaming, Realistic Games, Nolimit City, Slingo Originals, and Leap Gaming, to deliver gaming content
• Payment processors — to facilitate your deposits and withdrawals securely
• Regulatory authorities — including the UK Gambling Commission, where we are legally required to disclose information
• Identity verification providers — to carry out KYC and AML checks as required by our licence obligations
• IT and security partners — who support the operation and security of our platforms under strict confidentiality agreements

All third parties with whom we share your data are required to process it in accordance with applicable data protection law and our instructions.

Data Retention

We retain your personal data for as long as your account remains active and for such periods as required by law. As a regulated gambling operator under Dragonbet UK licence obligations, we are required to retain certain records — including transaction histories and identity verification documents — for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

Under applicable UK data protection law, you have the following rights regarding your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where there is no legitimate reason for us to continue processing it
• Right to restrict processing — you may request that we limit the way we use your data in certain circumstances
• Right to data portability — you may request that we transfer your data to another controller in a structured, machine-readable format
• Right to object — you may object to our processing your data for direct marketing purposes at any time

To exercise any of these rights, please contact us at customersupport@dragonbet.co.uk. We will respond to your request within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Security of Your Data

We take the security of your personal data seriously. Our DragonBet systems use industry-standard encryption and security protocols to protect your information from unauthorised access, disclosure, or loss. Our payments team processes withdrawals 24/7, and all financial transactions are handled through secure, encrypted channels. Despite these measures, no online system can be completely guaranteed against all risks, and we encourage you to use a strong, unique password for your Dragonbet account.

Children and Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. As a UKGC-licensed operator, we are required to verify the age and identity of every player before any account activity is permitted. If we discover that a minor has provided us with personal data, we will promptly delete that information and close the relevant account.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our support team 24/7 via live chat on our website or by email at customersupport@dragonbet.co.uk. Our registered address is Dragonbet LTD, 2 Alexandra Gate, Ffordd Pengam, Cardiff, CF24 2SA, England and Wales.