Dragonbet Casino Responsible Gaming

Our Approach to Player Safety

At DragonBet Casino, player safety sits at the heart of every decision we make. We are operated by Dragonbet LTD, incorporated in England and Wales (company number 15718764), and our registered office is based in Cardiff. As a UK-facing operator with a Welsh identity, we are acutely aware of our responsibilities toward the communities we serve — from our local Welsh players to our broader UK audience.

We design our platform with safeguarding in mind. From the moment you register with Dragonbet, we require full identity and age verification before any real-money play can begin. This is a non-negotiable standard under our UKGC licence, and we enforce it without exception. No account-free gambling is available on our platform — your safety and verified identity are prerequisites for play.

Responsible Gaming Tools Available to You

We provide a full suite of responsible gaming tools that you can access directly from your account settings. These tools are designed to help you maintain healthy gambling habits and stay firmly in control of your time and money.

• Deposit Limits – Set daily, weekly, or monthly limits on how much you can deposit into your DragonBet Casino account. Once a limit is set, it takes effect immediately and can only be lowered right away; any increase requires a cooling-off period.
• Loss Limits – Define the maximum amount you are comfortable losing over a chosen time period. We will alert you when you are approaching your threshold.
• Wager Limits – Control the total amount you stake across our games and sports markets within any defined period.
• Session Time Limits – Set a cap on how long you spend playing on Dragonbet in a single session. You will receive a prompt when your session time is nearly up.
• Reality Checks – Receive periodic on-screen reminders of how long you have been playing, keeping you grounded and aware.
• Cool-Off Periods – Take a short break from your DragonBet Casino account — from 24 hours up to 6 weeks — without fully closing it.
• Self-Exclusion – If you feel you need a longer break, we offer self-exclusion options starting from 6 months. During this period, we will take all reasonable steps to prevent you from accessing your Dragonbet account.

Recognising Problem Gambling

We at DragonBet Casino encourage all our players to stay informed about the signs of problem gambling. Being honest with yourself is the first and most important step. Below are some common indicators that gambling may be becoming a concern:

• Spending more money or time gambling than you originally intended
• Chasing losses in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Hiding your gambling activity from friends or family
• Using gambling as a way to escape stress or emotional difficulties

If any of the above resonates with you, please reach out to us or one of the independent organisations listed below. You are not alone, and support is available.

Protecting Vulnerable Players and Minors

At Dragonbet, we have a zero-tolerance policy toward underage gambling. Our platform is strictly for players aged 18 and over. We require verified proof of age before any account can be activated, and we conduct ongoing checks throughout our players' time with us.

We also encourage parents and guardians to use third-party parental control software to prevent minors from accessing any online gambling site, including DragonBet Casino. Tools such as GamBan, Net Nanny, Cyberpatrol, and Gamblock can help restrict access at a device level.

If you believe a minor has been accessing your Dragonbet account, please contact our support team immediately so we can take appropriate action.

GamStop and National Self-Exclusion

As a UKGC-licensed operator, we at DragonBet Casino are registered with GamStop — the UK's national self-exclusion scheme. If you register with GamStop, your self-exclusion will apply automatically across all UKGC-licensed gambling sites, including Dragonbet. This is a powerful tool if you are struggling to limit your gambling across multiple platforms.

You can register with GamStop free of charge at www.gamstop.co.uk. Self-exclusions through GamStop are available for periods of 6 months, 1 year, or 5 years.

Independent Support Organisations

We at DragonBet Casino actively signpost our players to trusted, independent organisations that provide free, confidential help for gambling-related issues. Whether you are concerned about your own gambling or that of someone close to you, these services are here to help:

How to Activate Responsible Gaming Tools on Your Account

Accessing our responsible gaming tools on DragonBet Casino is straightforward. Follow the steps below to set your limits or request a self-exclusion:

1. Log in to your Dragonbet account
2. Navigate to your Account Settings or Profile menu
3. Select 'Responsible Gaming' or 'Safer Gambling' from the options
4. Choose the tool you wish to activate — deposit limits, time limits, cool-off, or self-exclusion
5. Set your preferred parameters and confirm your selection
6. Your limits will take effect immediately

If you encounter any difficulty accessing these tools, our customer support team is available around the clock to assist you.